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Moments Countdown

Support documentation for Moments Countdown.

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Getting started

How to install Moments and add your first event

Download Moments and create your first countdown in minutes.

How to sign in and enable online backup (cross-device sync)

Protect your events with Sign in and online backup so you can sync between devices.

Widgets & home screen

How to add the Moments Countdown widget on Android

Place Moments widgets on your Android home screen for quick countdown at a glance.

How to add the Moments widget on iOS (iPhone and iPad)

Add and customize the Moments widget on iPhone or iPad home screen or Today View.

How to customize the widget background and upload your own images

Use Unsplash images or upload personal photos to customize your widget background.

Create, edit & find events

How to create, edit, and delete an event

Step-by-step instructions to add, change, or remove events in Moments.

Notifications & reminders

How to enable and customize countdown notifications

Turn on notifications for events and set how far in advance you want reminders.

Troubleshooting: notifications not appearing

Step-by-step fixes when countdown notifications fail to appear on your device.

Backup, restore & account

How to delete your Moments account

Permanently delete your Moments account and remove stored backups and personal data.

Billing & subscriptions

How to manage or cancel subscriptions (Apple App Store)

View, manage, or cancel your Moments subscription through your Apple ID settings.

How to manage or cancel subscriptions (Google Play)

View, manage, or cancel your Moments subscription via Google Play account settings.

Refunds, receipts, and lifetime purchases: policy and how to request support

Learn how to request refunds or provide purchase proof for lifetime or Pro purchases.

Troubleshooting & diagnostics

How to collect and send logs or screenshots when reporting a bug

Prepare useful details (logs, screenshots, reproduction steps) for a fast bug fix.

How to get fast help: what to include in your support request

Reduce ticket delays—what information to provide so support can help quickly.

Troubleshooting: app crashes or won't open

Fix app crashes, freezes, or startup failures with step-by-step checks.

Feature requests & feedback

How to request a feature or suggest an improvement

Submit a feature request (like search) with a clear use case so the team can evaluate it.

How we handle feedback, promotions, and partnership inquiries

Where to send general feedback, promotional messages, or business inquiries and what to expect.

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