Troubleshooting & diagnostics - Moments Countdown

How to collect and send logs or screenshots when reporting a bug

Prepare useful details (logs, screenshots, reproduction steps) for a fast bug fix.

How to get fast help: what to include in your support request

Reduce ticket delays—what information to provide so support can help quickly.

Troubleshooting: app crashes or won't open

Fix app crashes, freezes, or startup failures with step-by-step checks.