Troubleshooting: notifications not appearing

If you aren’t getting notifications from Moments, try these steps in order.

1. Check in-app reminder settings

   • Open the event > Edit > Notifications: confirm it’s enabled and a reminder time is set.

2. Verify device notification permissions

   • iOS: Settings > Notifications > Moments > Allow Notifications = ON.

   • Android: Settings > Apps > Moments > Notifications = ON. Also check channel-specific settings inside the app’s notification page.

3. Disable battery optimizations

   • Android: Settings > Battery > Battery optimization > Find Moments > Don’t optimize.

   • iOS: Ensure Low Power Mode is off when you expect timely notifications.

4. Confirm Do Not Disturb / Focus mode

   • If DND/Focus is active, notifications may be silenced. Add Moments to allowed apps or disable DND.

5. Reboot and update

   • Restart your device and make sure Moments is updated to the latest version in the App Store / Play Store.

6. Reinstall as a last resort

   • 🚨Attention: First make sure you are signed in. This will make sure you will not lose your events.

   • If nothing else works, uninstall and reinstall Moments, then restore from backup by signing in again using the same Google/Apple account.

If notifications still fail

• Collect these details and contact support: device model, OS version, Moments app version, a screenshot of the event notification settings, and whether backup is enabled. Email us at support@momentscountdown.app.

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