How to collect and send logs or screenshots when reporting a bug

Good diagnostic information speeds up fixes. Include the following when reporting a bug.

Essential details to include

1. Device and OS

   • Device model and operating system version (example: Samsung S21, Android 13).

2. App version

   • Open Moments > Settings > About to find the app version.

3. Steps to reproduce

   • Write the exact steps you took before the issue appeared (example: "Open app > tap + > pick date > app freezes").

4. Expected vs actual behavior

   • Explain what you expected to happen and what actually happened.

5. Screenshots or screen recording

   • Attach a screenshot of the screen when the issue occurred or a short screen recording.

6. Crash logs (if available)

   • If you see an option to share logs in the app, use it. Otherwise include the time and approximate moment the crash happened so support can find the Crashlytics report.

How to send this to support

• Compose an email to support@momentscountdown.app. Use the subject: "Bug report: [short description]" and paste the details above.

Why this helps

• Clear reproduction steps and logs let the team find and fix the issue faster without multiple back-and-forth messages.

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