Refunds, receipts, and lifetime purchases: policy and how to request support

If you need a refund or support for a lifetime purchase, follow these steps.

Where to request refunds

• App Store purchases: reportaproblem.apple.com (Apple handles refunds).

• Google Play purchases: play.google.com > Order History > Request a refund.

When to contact Moments support

• If your purchase is valid in the store but Pro/lifetime features did not unlock after restore,

• If you have proof of purchase but the app’s automatic restore fails.

• Use our support email support@momentscountdown.app.

What to include in your support request

• Your Moments account email (if signed in),

• Store receipt or screenshot showing transaction ID and date,

• Device model and OS version,

• A short description of the problem (for example: "Bought lifetime on 2024-07-11, switched phones and Pro did not restore").

How support helps

• After verifying your purchase, support can manually activate Pro on your Moments account.

Verification

• Support will confirm when Pro is enabled; check Settings > Purchases to see Pro status.

Note

• Support cannot directly refund Apple App Store transactions — you must request refunds through the store. Support can assist with enabling features after store confirmation.

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