Troubleshooting: app crashes or won't open

If Moments Countdown crashes when you open it, freezes during use, or becomes unresponsive, these steps resolve the issue in most cases.

Step 1: Force stop and reopen

1. Go to Settings → Apps → Moments Countdown.
2. Tap Force Stop.
3. Wait a few seconds, then reopen the app from your home screen or app drawer.

This clears any stuck process without deleting your data.

Step 2: Clear the app cache

1. Go to Settings → Apps → Moments Countdown → Storage.
2. Tap Clear Cache.
3. Reopen the app.

Clearing the cache removes temporary files that can sometimes cause instability. Your countdown data is not affected.

Step 3: Check for updates

An older version of the app may have a bug that's already been fixed:

1. Open the Google Play Store.
2. Tap your profile icon → Manage apps & device.
3. Look for Moments Countdown and tap Update if available.

Step 4: Restart your device

A full restart clears temporary system issues that can affect app performance. After restarting, try opening Moments Countdown again.

Step 5: Reinstall the app

If none of the above works:

1. Make sure to be logged in the app using your Google or Apple account. It's free for all users. This is required to avoid losing data.
2. Uninstall Moments Countdown from your device.
3. Restart your phone.
4. Reinstall from the Google Play Store.

🚨 Attention

Before uninstalling, check whether your countdowns are backed up or synced -- make sure to be logged in. If the app stores data locally without being logged in, reinstalling will delete your events. Check the app's Settings for any backup or export option before proceeding.

If the app still crashes after reinstalling, please contact support with your device model, Android version, and a description of when the crash occurs.