We close tickets that don’t include enough detail. Follow this checklist to get help faster.

Required information

1. Describe the problem in one sentence
   • Example: "My lifetime Pro purchase didn’t restore after I switched phones."
2. Device and OS
   • Example: "iPhone 13, iOS 16.3" or "Pixel 6, Android 13".
3. App version
   • Find this in Moments > Settings > About.
4. What you tried already
   • Example: "I tapped Restore purchase in Settings and signed into my Apple ID." or "I reinstalled the app and restored backup."
5. Relevant account or purchase info
   • If applicable, include the email you used to sign in and a store receipt or screenshot showing the transaction ID and date for purchases.
6. Screenshots or short video
   • Show the issue (errors, blank screens, widget behavior). A photo of the receipt is fine for purchases.

Optional but helpful

• Approximate time (with timezone) when the problem happened.
• Whether you have backup enabled and the last backup timestamp.

Example message

Subject: Pro purchase did not restore after phone switch Body:

• Device: iPhone 12 / iOS 16.4
• App version: 2.1.0
• Problem: Bought lifetime on 2024-07-11; on new phone Pro is locked.
• What I tried: Tapped Settings > Purchases > Restore purchase. Signed into same Apple ID.
• Attached: App Store receipt screenshot.

Why this matters

• Tickets with only a signature line, a name, or a short number cannot be acted on and will be marked invalid. Providing the details above lets support verify and resolve your issue quickly.