We close tickets that don’t include enough detail. Follow this checklist to get help faster.
Required information
- Describe the problem in one sentence
- Example: "My lifetime Pro purchase didn’t restore after I switched phones."
- Device and OS
- Example: "iPhone 13, iOS 16.3" or "Pixel 6, Android 13".
- App version
- Find this in Moments > Settings > About.
- What you tried already
- Example: "I tapped Restore purchase in Settings and signed into my Apple ID." or "I reinstalled the app and restored backup."
- Relevant account or purchase info
- If applicable, include the email you used to sign in and a store receipt or screenshot showing the transaction ID and date for purchases.
- Screenshots or short video
- Show the issue (errors, blank screens, widget behavior). A photo of the receipt is fine for purchases.
Optional but helpful
- Approximate time (with timezone) when the problem happened.
- Whether you have backup enabled and the last backup timestamp.
Example message
Subject: Pro purchase did not restore after phone switch
Body:
- Device: iPhone 12 / iOS 16.4
- App version: 2.1.0
- Problem: Bought lifetime on 2024-07-11; on new phone Pro is locked.
- What I tried: Tapped Settings > Purchases > Restore purchase. Signed into same Apple ID.
- Attached: App Store receipt screenshot.
Why this matters
- Tickets with only a signature line, a name, or a short number cannot be acted on and will be marked invalid. Providing the details above lets support verify and resolve your issue quickly.
