Sometimes support needs your User ID to locate your moments, purchases, or backups—especially when you are not signed in with Google or Apple and we cannot match your request to an email address.

Every install of Moments has a User ID. It is not shown on the main screens; you reveal it from Settings.

Step-by-step

1. Open Moments on your phone or tablet. You do not need to sign in.
2. On the main countdown list, tap the gear (Settings) icon in the top-left.
3. Scroll to the bottom of Settings, past Feedback & Support.
4. Find the line that says App version: followed by your version number (for example, App version: 2.1.0).
5. Double-tap that App version line (two quick taps, not a long press). A bordered text box appears below with your User ID—a long string of letters, numbers, and symbols.
6. Tap once inside the text box. The full User ID is selected.
7. Copy it:
   • iPhone or iPad: tap Copy in the menu above the selection.
   • Android: tap Copy in the text selection toolbar.
8. Paste the ID into your email to support@momentscountdown.app or into your support ticket reply.

If nothing appears

• Double-tap directly on the App version: … text (not the thin divider above it).
• Try again with two taps close together.

What else to send

Including your app version from the same line saves time. For a full checklist of what helps support resolve issues quickly, see How to get fast help: what to include in your support request.

Quick reference

Privacy

Your User ID identifies your app data in Moments. Share it only with Moments support when we ask for it or when you contact us about account, backup, billing, or data questions.